Terms and Conditions

Refunds will be processed using the same payment method as the original transaction. The refund process mirrors the payment modality.

For purchases made through Mobile Financial Services (MFS) such as Bkash, Nagad, Rocket, etc., a service/cash-out charge will apply, which is borne by the customer. The charge varies depending on the MFS used.

• FlyGhor customers can claim refunds and voids automatically via the App/Web.
• An airline refund charge and FG Convenience fee will apply.
• Refunds may take 4-6 weeks from the date of application.
• Refunds follow the same payment modality as the original transaction.
• MFS refunds incur a service/cash-out charge borne by the customer.
• Refunds are applicable only for refundable travel services.
• Refund modality depends on the carrier, airline, hotel, vendor, or service provider.
• If the flight is within 24 hours of the refund application, a no-show charge applies.
• Payment voids are not applicable for same-day flights or Low-Cost Carriers (e.g., Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet).
• Payment voids are processed using the same payment method and may take up to 72 hours.
• Due to Covid-19, airlines may cancel or reschedule flights at any time. Check health advisories before travel. Airline policies and FG Convenience fees apply for cancellations/rescheduling.

Users can delete their accounts via Profile > Manage Data > Delete Account in the FlyGhor app. Account deletion is completed within 72 hours.

For data collected via social media platforms (e.g., Facebook), users must delete data through their respective platform accounts. Visit the platform’s data management section for details.

Deleting your account erases all associated data, including booking history, favorite guest lists, saved cards, and Trip Coins. You may re-register with the same email and phone number, but you will be treated as a new user with no access to previous data.