FlyGhor Refund Policy

FlyGhor will refund payments using the same method as the original transaction. The refund process mirrors the payment modality.

For purchases made through Mobile Financial Services (MFS) such as Bkash, Nagad, Rocket, etc., a service/cash-out charge will apply, which is borne by the customer. The charge amount varies depending on the MFS used during the purchase.

FlyGhor customers can request refunds and voids automatically through the FlyGhor app or website. The following conditions apply:

• Refunds may take 7-10 days from the date of application.
• An airline refund charge will apply, as determined by the carrier.
• A FlyGhor Convenience Fee will be applicable for processing.
• Refunds will be processed using the same payment method as the original transaction.
• MFS refunds (e.g., Bkash, Nagad, Rocket) incur a service/cash-out charge, borne by the customer, varying by MFS.
• Refunds are applicable only for refundable travel services.
• Refund modality is subject to the policies of the carrier, airline, hotel, vendor, or service provider.
• If the flight is within 24 hours of the refund application, a no-show charge will apply.
• Payment voids are not applicable for flights on the same calendar date.
• Payment voids are not applicable for Low-Cost Carrier flights (e.g., Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet).
• Payment voids will be processed using the same payment method and may take up to 72 hours.
• Due to Covid-19, airlines may cancel or reschedule flights at any time. Check health advisories before travel. In case of cancellation or rescheduling, airline policies and the FlyGhor Convenience Fee will apply.